Questions about an order? Curious which companion is right for your family? We reply to every message — usually within one business day.
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Frequently Asked
How long does shipping take?
Standard orders ship within 1–2 business days and arrive in 3–5 business days for US destinations. International orders typically arrive in 7–14 days. Shipping is free on orders over $50.
What's your return policy?
We offer a 7-day return policy for defective products. If your Mochello has a defect, contact us with proof and we'll arrange a full refund. See our refund policy for full details.
Is Mochello safe for children?
Absolutely. All Mochello products use FDA-certified food-grade silicone, are BPA-free, and meet COPPA standards for children's privacy. Voice data stays on-device by default, and you have full control over all cloud features.
Which languages are supported?
Mochello currently supports 16 languages, including English, Mandarin, Spanish, French, German, Japanese, Korean, Portuguese, Italian, Arabic, and more. New languages are added regularly via free over-the-air updates.
Do you offer wholesale or bulk pricing?
Yes — please email partners@mochello.com with details about your business and we'll get back to you within 2 business days.